Verizon Wireless and Motorola, Worse than Ironman and Captain America as a Team!!!

Posted: October 2, 2012 in Uncategorized
Tags: , , , , , , ,

Does anybody have ever felt powerless in any given situation? Ever tried to “talk back to your parents” when you actually had an explanation to clear up the accusations made? How about those times on summer when everybody’s out, enjoying the day while you’re in bed with high fever? Well, I wonder how this poor fella might feel!

Google, besides being the media monster it is and all the products and services it handles, also has what we of course know as Android OS, a mobile platform designed for cellphones and tablets. They are, no doubt about it, open source, meaning all their products and services are free, therefore their operating systems updates are as well. Nevertheless, Motorola (with years in the market and having an enormous expertise of what customers want, need and crave for) teamed up with Verizon Wireless (“America’s Fastest 4G network”) aren’t competent enough to release simple updates for their customers leaving them forgotten, left behind and with a soon-to-be archaic device. They have been behind for several months difference with Google Android releases. Android 4.0 was released to public on October 19, 2011 and became stable and ready for end user on November 14 of that same year. The original Motorola Droid Razr, covered by Verizon was released last year for the holidays while the Razr MAXX, carrying a way more powerful battery able to last 3 times more the original razr, was released on January 29th, 2012. By this time, both phones were running Android Gingerbread. (2.3.X which has a great legacy and compatibility, updates and customer satisfaction) Motorola and VZW were still in the “working on” foreplay to release an Android Ice Cream Sandwich update (4.0.X skipping Honeycomb 3.0.X created exclusively for tablets) setting the date in the calendar as “soon” and status as “working on it”.

In early June of this year, it was finally announced that both companies were about to release the update over the air while customers were already not so happy with the false promises and delays but still giving these companies a chance, until June 29th hit and the very same morning users around the US encounter a system message of an available update and most of them had it already installed when they first noticed. Happy ending? maybe, if it was a massage…

That’s when the nightmare started! unexpected shut downs, apps crashing, lagging home screen, bluetooth, LTE and wireless issues and probably one of the most popular ones, massive battery drainage on the most powerful smartphone in the U.S. on those days, the Razr Maxx, which was able to hold up to 5 days in a single charge was extremely reduced to 1-2.5 days as reported by many users. Some experienced worse than others; some were mostly amazed for the new “cool” features ICS update brought to them, including face unlock, new home screen and menus, and the great “smart actions” that let’s you take control over features and data used on certain periods of you battery life to preserve it, but some users ended up with a totally useless phone that wouldn’t even let them take a picture. Motorola and Verizon apologized for the inconveniences and promised a bug fix update that would fix all these issues back on early July having as a deadline “within the Q3 of 2012”.

On July 9th, 2012 Google released “Jelly Bean” 4.1.1 as the latest operating system from the Android franchise leaving the 4.0.4 version left behind (again) with most users not only realizing they were not running the latest OS in their handhelds but also facing the instability of a beta update that needed to be fixed.

In mid September, Motorola and VZW unveiled their new Droid devices, the Razr HD and the Razr MAXX HD as well as the lower end Razr M HD that were announced to be available: Razr M as early as September, Razr HD in October and the powerful MAXX HD around the holidays, packing a better and faster processor capable to compete with the Samsung Galaxy S III, HD screen, better front camera as well as a new redesigned housing for a catchy look. The big let down was when they announced that the mentioned devices would be launched running the same faulty ICS operating system that had many customers in plans of ditching their carrier for a better phone and better support. They also said that they will update the OS to Jelly Bean 4.1.1 later, possibly around the holidays…see the lies trend here?

As September is over and the Q4 hit, the bug fix for the original Razr phones was proven to be another broken promise from the already mention companies lacking on customer satisfaction and betraying the loyalty from their own customers at not delivering in time a fix to use their devices they way they should. There are several other phones developed by Motorola that fall in this category including the Droid Bionic, Droid 4 and others that have been promised a never coming bug fix or even update from Gingerbread. As time passes by, news are around of other carriers and cellphone companies having a better team in the developing process like Samsung, HTC and Google with its own Nexus working better with T-mobile, AT&T and Sprint. Last month the so waiting iPhone 5 hit the shelves and Apple released its new iOS 6 bringing new features and a totally new Maps App for all their mobile devices including iPads and iPods. There are different kind of users, the ones that like to go simple and get something good looking even if it has limitations and connectivity issues, but as simple as they go, they always get a good service, they get iPhones. There are others that compatibility and functionality is in their mind and they want to have 1 access to all their devices synced whether their at work, at home or mobile, they get a Windows phone. There are also the ones that give different things a try, the uniqueness of not being own entirely by Apple or Microsoft, that get compatibility with any video or audio format and can solve anything getting a new app, like getting torrent files straight to their phones (not sure if Windows phones allow this) and enjoy, in their minority, to tweak and hack their own device to get the most out of it, they choose Android phones…but certainly, they’re better off with any other carrier and manufacturer rather than Motorola and Verizon Wireless. As for the Razr MAXX, it is a powerful but unfairly underpowered device!

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